Cancellation Policy

Last modified on June 15, 2021.

Cancellation Timing: 

• You may cancel your Xagio software subscription at any time.

Service Continuation

• Upon cancellation, the service will remain active until the end of the current billing cycle.
  
  

Account Downgrade

• At the conclusion of the billing cycle, the subscription will not be automatically renewed. Instead, the account will be downgraded to a Free Account.
  
  

Free Account Features

• The Free Account will retain access to basic features as defined on our website.

Initiating A Cancellation
In order to request a cancellation, please issue a support ticket: https://support.xagio.net

Include the following information:

1. Product Purchased
2. Receipt or Transaction ID From Purchase
3. Date of Purchase
4. Reason For Cancellation Request.