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Cancellation Policy

Please Read Carefully!

Last modified on June 15, 2021.

Cancellation Timing: 

  • You may cancel your Xagio software subscription at any time.

Service Continuation

  • Upon cancellation, the service will remain active until the end of the current billing cycle.

Account Downgrade

  • At the conclusion of the billing cycle, the subscription will not be automatically renewed. Instead, the account will be downgraded to a Free Account.

Free Account Features

  • The Free Account will retain access to basic features as defined on our website.

Initiating A Cancellation
In order to request a cancellation, please issue a support ticket: https://support.xagio.net

Include the following information:

  1. Product Purchased
  2. Receipt or Transaction ID From Purchase
  3. Date of Purchase
  4. Reason For Cancellation Request.

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